Return & refund policy

We want you to receive exactly what you ordered, in good condition.

When you can raise a claim

If your order arrives damaged or you receive a product different from the one you ordered, please contact us at cartlanesupport@gmail.com.

What to send us

Please include your order number and details of the issue, along with clear photographs of the product and packaging and a clear, complete unboxing video. This helps us verify and resolve the claim.

Refunds

Once we confirm that the item was damaged or incorrect, we will refund your money—no questions asked. We will contact you with the next steps for your order and refund.

This policy does not limit any rights you may have under applicable law.